ProLogic IT Support

Welcome to ProLogic IT support. Here we can (hopefully) point you in the correct direction to receive the assistance you need in a timely manner. There are several ways to request or to receive assistance.

Call any one of the support numbers listed in the upper right hand corner of every web page.  If a technician does not answer your call then please leave a detailed message and a call back number.

Click on the support widget icon in the upper right hand corner of any page to be connected via telephone to the first available  support technician.  By using a call back feature of our VOIP system there is no cost to you.  You have the option of leaving a message if no technician is currently available.
(this feature available soon)

If you are sitting at a computer that has a ProLogic IT Agent (the blue PL icon next to the clock in the system tray) then you can right click on the ProLogic IT Agent to send a tech support request via email from that machine.
(this feature Oct 2008)

If you were directed here by a support technician in order to "initiate a remote support session" on a machine that does not have a ProLogic IT "Agent" installed , then click here to start the remote support session.

Site Administrators click here to logon to the ProLogic IT Connect Wise system to check the status of ongoing task or to create new work request. Contact ProLogic IT to request login credentials.
(this feature available Oct, 2008)

If you wish to connect to your workstation remotely contact your supervisor for access privileges. If you already have access then use either the "Remote Access" link at the bottom of the page or click here.  Check the FAQ for more information.

 

Support is an integral part of Information Technologies.

Support during regular business hours, emergency, after-hours and holidays ProLogic IT has  the support solution and support level for your company.

ProLogic IT Support Service
Type / Times / Performance

Normal Support Hours:
Mon - Fri , 6am - 4pm PST
Max. 1hr, Norm. 10 min callback

After Hours Support:
Fri 4pm - Mon 6am PST
Max. 4hr, Norm. 30 min callback

Emergency Support Hours:
24/7 Availability
Max. 4hr, Norm. 30 min callback